“Personal Information” means information whether or not an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
This policy applies only to websites maintained by Casella Family Brands (Europe) Limited. We may create links to the websites of our promotional partners, licensed software publishers or other entities whether or not they are owned or affiliated with Casella Family Brands (Europe) Limited. Although we use reasonable endeavours to only provide links to websites that meet similar standards for maintaining each individual’s right to privacy, this policy does not apply to third party websites and we are not responsible for, or accept any liability in respect of, any content appearing on these websites or the use of any information (whether personal or otherwise) provided to such websites. Conversely there may be third party websites that contain links leading to one of our websites. We cannot control these links nor are we responsible for any content that appears on the websites that contain such links.
Collection of Personal Information through our Websites
We usually do not require that visitors reveal any personal information such as name, address, telephone number, email address and/or hardware/software information in order to access our websites. However, visitors who do not wish to share personal information may not be able to access certain areas or participate in certain activities (such as entering a promotion) that require registration.
Although information may be required to participate in certain promotions offered through our websites, participants provide information on a voluntary basis only. Generally, we may wish to collect personal information for the purpose of; participation in online contests or other promotions; responding to questions or comments sent through our websites; improving our websites and the services and products we offer you.
Should you wish to participate in certain promotions offered through our websites, we may ask you to provide the following information:
Age and/or date of birth;
Store where product was purchased;
How Your Information is collected-
Social media channels.
Facebook Pixel (Tracking page visits)
Collection of Demographic Information
From time to time we will offer visitors the chance to answer questions about their favourite Casella Family Brands (Europe) Limited products and other issues. This general and demographic information (e.g., gender, County and date of birth) is collected anonymously and will not be linked to any personal information, through cookies or other methods, without the approval of the user. (To learn more about what “cookies” are and how we may use them, please see the section below titled “Cookies”.)
We may use log files to gather statistics about our users’ browsing habits and to assess overall website activity, including how many “hits” a particular web page is getting. These entries are generated anonymously and enable us to track interest in specific promotions, troubleshoot technical concerns and provide you with content that is most interesting to you. We also use the log file entries for our internal marketing and demographic studies, so that we can constantly improve the online services we provide you. Log files are used internally only and are not associated with any particular user, computer or browser.
Where Your Information is Stored
We may store your information in hardcopy and/or in electronic form on servers that are located at AWS. We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from any unauthorised access, modification or disclosure.
However, if necessary, we may retain Your personal information for Our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes. We will then dispose your information by permanently removing from any database and shredding in physical form.
How We Use Your Information/Purpose for Your Information
Personal information, which we collect for a particular promotional purpose through our websites, will be saved and used only for that purpose, unless the participant chooses to opt in to one of the programs discussed below or opt in to receive future communications from Casella Family Brands (Europe) Limited and/or other named third parties regarding product information, offers and promotions. If you opt in to receiving communications from the named third parties, we will share your personal information with those third parties for the purposes to which you agreed.
Accuracy & Security
We seek to maintain reasonable security measures in order to attempt to protect against the loss, misuse or alteration of personal information under our control. Unfortunately, there is no such thing as perfect security. As a result, although we strive to protect your personally identifying information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with our websites or that we store on our systems or that is stored on our service providers’ systems. Furthermore, to the extent permitted by law, Casella Family Brands (Europe) Limited accepts no responsibility and/or liability for any such disclosures of your personal information.
How you can make a Complaint
Please forward complaints in writing to:
Tel: +44 1223 919662
Mail: The Stores, The Officers’ Mess, Duxford, Cambridgeshire, CB22 4QH, England
Casella Family Brands (Europe) Limited will endeavour to address these issues within 72 hours of receipt.